Refund and Returns Policy

Antoinetta Daniels First Aid Store
8938 S Ada St #1C
Chicago, IL 60620
Phone: (779) 385-3486
Email: [email protected]
EIN: 33-3642852

At Antoinetta Daniels First Aid Store, your satisfaction is our priority. We strive to provide high-quality first aid kits and products to meet your needs. If for any reason you’re not completely satisfied with your purchase, we’re here to help with our Refund and Returns Policy.

Our Commitment to You

We offer a hassle-free return process for eligible items purchased directly from our website. This policy outlines the steps and conditions for returning products and requesting refunds, ensuring a smooth experience for our valued customers.

Eligibility for Returns

To be eligible for a return, please ensure the following:

• The item was purchased from Antoinetta Daniels First Aid Store within the last 30 days.
• The product is unused, unopened, and in its original packaging with all tags, seals, and accessories intact.
• You have proof of purchase (e.g., order confirmation email or receipt).

Exceptions:

• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase are not eligible for returns or refunds.
• Products that have been damaged due to misuse, neglect, or improper storage are not eligible for return.

How to Return an Item

1. Contact Us: Reach out to our customer service team within 30 days of receiving your order by emailing [email protected] or calling (779) 385-3486. Please provide your order number and a brief explanation of your reason for the return.
2. Receive Authorization: We’ll provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping the item back to us. Returns without an RMA will not be accepted.
3. Ship the Item: Package the item securely in its original packaging and send it to:
   Antoinetta Daniels First Aid Store
   8938 S Ada St #1C
   Chicago, IL 60620
   Note: We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during return shipping.
4. Inspection: Once we receive and inspect your return, we’ll notify you via email about the approval or rejection of your refund.

Refunds

• Approved Refunds: If your return is approved, your refund will be processed within 10 business days to the original payment method. Depending on your bank or credit card provider, it may take an additional 3-5 business days for the funds to appear in your account.
• Shipping Costs: Original shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
• Defective or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact us immediately. We’ll cover return shipping costs and provide a full refund or replacement, at your preference, once the item is returned and inspected.

Exchanges

At this time, we do not offer direct exchanges. If you’d like a different item, please return the original product following the steps above and place a new order on our website.

Late or Missing Refunds

If you haven’t received your refund within the stated timeframe, please:

• Check your bank or credit card account for the transaction.
• Contact your bank or payment provider to confirm processing times.
• If you still need assistance, email us at [email protected] or call (779) 385-3486.

Your Rights Under U.S. Law

This Refund and Returns Policy complies with applicable U.S. federal and state consumer protection laws. It does not affect your statutory rights, including warranties of merchantability or fitness for a particular purpose, as provided under the Uniform Commercial Code and other regulations. If you have questions about your rights, feel free to contact us or consult your local consumer protection agency.

Contact Us

We’re here to assist you! For any questions about this policy or your return, reach out to:
Email: [email protected]
Phone: (779) 385-3486
Address: 8938 S Ada St #1C, Chicago, IL 60620

Last Updated: March 01, 2025